FAQ

We understand that choosing the right skincare products can be overwhelming, especially when it comes to finding the perfect solutions for your unique needs. That's why we've compiled answers to some of the most common questions we receive.

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Whether you're curious about our product authenticity, shipping policies, or need help selecting the best items for your skin, you'll find the information you need here.

If you don't see your question listed, please don't hesitate to reach out to our team.

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We're committed to providing personalized support to ensure you have the best possible experience with Ancya Skincare.

What is Ancya Skincare ?

Ancya Skincare is a Dubai-based e-commerce store specializing in authentic Korean clean beauty and anti-aging skincare products. We focus on providing personalized guidance to help you choose the right products for your skin.

Are your products authentic ?

Yes, all our products are 100% authentic and sourced directly from trusted Korean brands and distributors. We guarantee the quality and authenticity of every item we sell.

How do I choose the right products for my skin ?

We offer personalized product recommendations based on your skin type and concerns. You can contact our experts for tailored advice by sending an email to contact@ancya.ae

Which payment methods do you accept?

We accept all major credit/debit cards. All transactions are secure and encrypted.

Do you offer discounts or promotions ?

Yes, we regularly offer promotions, discounts, and special deals. Sign up for our newsletter to stay updated on the latest offers.

What is your shipping policy ?

We offer reliable shipping across Dubai and the UAE. Orders are typically processed and shipped within 3-4 business days, in UAE. International shipping options are currently not available. Please refer to our Shipping Policy page for more details.

Do you offer returns or exchanges ?

Yes, we offer a return and exchange policy within 7 days of purchase. Please email us with your order number.

Not that some conditions should be respected :

- The products should be in the original package ( unopened and unused)

- Items received on sale promotions can not be refunded

Please see our Returns & Exchanges page for full details.